Where are orders shipped from?

All orders are dispatched from Belgium.

What is the processing time?

Webbelart is a one-person operation, managed entirely by me. Typically, I handle and dispatch orders within 1-3 business days. However, during busy times like holidays or major product launches, processing might take longer. If your order is time-sensitive, such as for a gift or special event, please reach out to me after placing the order, and I'll do my best to prioritize it.

Do you ship internationally?

Yes, I do! You can select the shipping destination and charges at checkout. Please be aware that any import, customs, or local taxes that may apply upon receipt of the package are the buyer’s responsibility.

How long will my order take to arrive?

Delivery times depend on your location and the shipping method selected. Estimated shipping times are as follows:

• Belgium: 1–3 business days
• EU countries: 5–21 business days
• International: 14–45 business days

Please note that these are estimates and may vary, especially during peak seasons like the holidays. Keep this in mind if ordering for a specific occasion.

Shipping Delays Due to Covid-19 or other global disasters.

Global shipping is still experiencing delays due to the ongoing pandemic. Postal services are overwhelmed, so deliveries may take longer than usual. Your patience is appreciated during these times.

Double-check your address

Providing an incorrect or incomplete address may result in delays or even the loss of your order. I am not responsible for orders that are late or missing due to incorrect addresses provided by the customer. If you notice a mistake in your address, please contact me as soon as possible, and I'll do my best to correct it. If I made the mistake, I will resend the order free of charge.

What if my package gets lost?

Postal services can occasionally misplace or lose packages, a common risk when shopping online. To avoid such issues, I strongly recommend selecting tracked shipping, especially for international or larger orders. Most smaller orders will be shipped by default without tracking. If you'd prefer to upgrade to tracked or insured shipping, please contact me or select that option at checkout. Please note that I cannot issue refunds for lost or damaged orders unless they were sent with tracked or insured shipping.

As a small independent shop owner, I can’t be held liable for errors made by postal services. I do everything in my power to ensure your order reaches you safely, but I am not responsible for lost or stolen packages. If something happens, the post office will help you locate your parcel. Please allow at least 35 days before considering a package lost.

What happens if my order is returned to me?

If you’re not home when your parcel is delivered, your postal service will typically leave a notice for you to collect it from your local post office. If the package is not picked up within the specified time, it will be returned to me. Once I have it back, I’ll contact you, and you can choose to either have the cost of the order refunded (minus shipping costs, unless the item is personalized, damaged, or custom-made) or have the item resent, in which case you will need to cover the shipping fee again.

Returns and Replacements

Order cancellations can be made within 14 days, except for certain items:

• Products made to customer specifications (personalized items such as text, photos, designs, logos through printing, engraving, sublimation, etc.) cannot be returned, and cancellations are not allowed for these orders.
• Books: Signed books are considered personalized and cannot be returned.

Non-personalized items can be returned within 14 working days. We recommend contacting customer service first, as we may be able to provide a faster or better solution. Refunds are processed within 14 days of receiving the returned goods, using the original payment method. No administrative or processing fees will be deducted, but return shipping costs may be charged to the customer.

If an item arrives damaged or defective, I will replace it at no additional cost to you. Please take a photo of the item and contact me, and I will do my best to make it right!

Terms and Conditions

OVERVIEW

This website is operated by Webbelart. Throughout the site, the terms “we”, “us”, and “our” refer to Webbelart. Webbelart provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices outlined here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to abide by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein and/or accessible via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please carefully read these Terms of Service before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are regarded as an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most up-to-date version of the Terms at any time on this page. We reserve the right to modify, update, or replace any part of these Terms of Service by posting changes to our website. It is your responsibility to periodically check for updates. Continued use of or access to the website following the posting of changes signifies acceptance of those changes.

By using our website, you agree to the Terms of Use. We may change or update these terms, so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability. We reserve the right to correct any errors or omissions and to modify or update information at any time without prior notice.

ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or have provided consent for any of your minor dependents to use this site.

You may not use our products for illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including copyright laws) in using the Service.

Transmitting any destructive code, including worms or viruses, is prohibited.

Any violation of these Terms will result in the immediate termination of your services.

Return Policy

Webbelart will happily exchange an item if it’s damaged during shipment. Please contact us within 2 days of receiving your order, including a photograph as proof. We will gladly refund the item’s full price (excluding shipping costs), provided the item is returned in new condition within 14 days of receipt. This offer does not apply to Original Paintings, customized orders and Books( signed). If there are any issues with an original item, contact Webbelart directly at info@webbelart.be.

All orders are final and cannot be changed after submission. Webbelart does not assume responsibility for compensation of returned packages lost in transit without proof of delivery to Webbelart.

Copyright and Trademarks

All content on our website, including text, graphics, logos, and images, is the property of Webbelart and is protected by international copyright laws. You may electronically copy and print pages from this website for personal, non-commercial use. You are free to use Webbelart's artwork for personal profile photos on social media or personal websites, as long as the copyright watermark remains intact and visible. A link to this site or Webbelart's social media pages is appreciated when possible.

Other uses of content, images, or information, including reproduction or internet links, are strictly prohibited without prior written permission.

Shipping

We accept orders from overseas.

All orders ship via standard mail unless otherwise stated. If you'd like to upgrade your shipping, please contact us as soon as possible after placing your order or before completing it.

Shipping costs are calculated automatically. The weight includes packaging.

Please allow 1-3 business days for order processing and verification, plus an additional 2-35 business days for delivery.

Purchase for Personal Use Only

Products sold on our site are for personal use only, not for resale. By placing an order, you confirm that you are purchasing for personal use and not for resale. We reserve the right to refuse orders at our discretion.

Items will not ship until payment has cleared, meaning cheque/money order payments must clear before products are shipped.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and across various networks. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, sell, or exploit any portion of the Service without express written permission from us.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible for inaccurate, incomplete, or outdated information on our site. The material is for general information only and should not be solely relied upon for decisions without consulting primary sources. Any reliance on the material is at your own risk.

We reserve the right to modify site content at any time but are not obligated to update information. Monitoring changes on the site is your responsibility.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices and services are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time without notice and shall not be liable for any changes, price adjustments, or service suspensions.

For any inquiries regarding these terms, please contact us at info@webbelart.be.